Refund policy

Last updated: 22 August 2026

30-day guarantee

If your order isn't right, contact us within 30 days of delivery at support@everystorykept.com with your order number and what went wrong. We'll put it right — a replacement or a refund.

Damaged or wrong items

If a book arrives damaged, or it isn't what you ordered, send us a photo and we will ship a replacement at our cost. You do not need to return a damaged book.

Changed your mind

You can return an unused book in resalable condition within 30 days of delivery. Email us first and we will confirm the return address. Once it reaches us we refund the price you paid to your original payment method.

Depending on where you live, consumer law may give you a broader right to cancel. Where it does, that right applies regardless of anything in this policy.

Bonus books

Bonus titles included free with an order are part of that order. If you return the main book for a refund, please return the bonus titles with it.

How long refunds take

We answer refund requests within one business day. Once approved, the refund goes back to your original payment method; your bank usually shows it within 5–10 business days.